Brew & Bite Café partnered with ZingoDine to streamline its online ordering and in-store operations. With automated ticket printing, faster payment processing, and real-time order tracking, the café reduced waiting times and improved overall customer satisfaction. Staff workflow became simpler, and order accuracy increased significantly.
Brew & Bite Café is a busy neighbourhood café known for its breakfast and grab-and-go menu. As customer volume increased, the management team struggled with long queues, manual order handling, and inconsistent workflows between front-of-house and the kitchen.
To improve speed, accuracy, and customer satisfaction, the café adopted the ZingoDine management platform.
Orders were written manually, leading to frequent errors.
Staff had difficulty tracking dine-in vs takeaway orders during peak hours.
Customers experienced long waiting times, especially for morning coffee orders.
Kitchen staff received inconsistent order details, slowing preparation.
Payment processing and ticket printing were handled separately, creating delays.
Online Ordering & QR Menu to reduce counter traffic and speed up ordering.
Automated Kitchen Order Tickets for real-time accuracy.
Integrated POS for fast payment processing and seamless billing.
Order Flow Tracking to monitor orders from counter → kitchen → pickup.
Smart Notifications for ready-to-collect orders.
Business Insights Dashboard to track peak times and popular items.
35% reduction in order preparation time within the first month.
40% increase in online orders, reducing queues at the counter.
Improved staff efficiency due to simple and unified workflows.
Higher customer satisfaction, measured through repeat visits and feedback.
Zero manual ticket errors, thanks to automated kitchen routing.
“ZingoDine helped us reduce our morning rush chaos. Customers get their orders faster, our team works more smoothly, and managing online and dine-in orders has become effortless.”
— Manager at Brew & Bite Café
