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Sunset Spice Restaurant — Party & Event Booking

Many restaurants offer party halls and catering for birthdays, corporate events, and celebrations — but managing bookings manually can be slow and confusing. With ZingoDine, customers can now book the hall, choose food items, and request a quote all in one place, making the process smoother for both guests and restaurant staff.

  • Completed Date: 2025-09-12
  • Category: Party Hall & Catering Management
  • Client: Grand Feast Hall
  • Location: Birmingham, UK

1. Overview

Sunset Spice Restaurant is a popular family dining destination that also hosts birthday parties, small gatherings, and community events. As inquiries increased, the team struggled with manually managing hall availability, menu discussions, and quotation requests. To streamline the entire event booking workflow, the restaurant adopted the ZingoDine Party & Event Booking solution.


2. Challenges Before ZingoDine

  • Customers had to call or visit to check hall availability.

  • Staff handled bookings using notebooks and phone calls, leading to double-bookings.

  • Discussing food packages, menu items, and add-ons took significant staff time.

  • Quote preparation was manual and often delayed.

  • No centralized system to manage hall reservations, catering options, and event requests.

  • Miscommunication between management and kitchen teams caused confusion during events.


3. ZingoDine Solutions Implemented

  • Online Hall Availability Check so guests can instantly view available dates and time slots.

  • Hall Selection Module with capacity, layout, images, and pricing.

  • Customizable Food Package Selection or the option to choose individual items from the menu.

  • Add-On Options such as decoration, sound system, photographers, and service staff.

  • Unified Quote Request Submission combining hall, food, and add-ons in one request.

  • Automatic Scheduling System to prevent overlapping bookings.

  • Centralized Booking Dashboard for staff to manage inquiries, approvals, and event notes.


4. Key Results

  • 60% faster response time for quote requests.

  • Major reduction in double-bookings and scheduling conflicts.

  • Increased event conversions due to transparent pricing and easy selection.

  • Improved coordination between the front office, kitchen, and event team.

  • Higher customer satisfaction from a smooth and professional booking experience.


5. Client Feedback

“Managing party and event bookings has become effortless. Customers can check availability, choose food, and request quotes instantly. Our staff now handles more events with less confusion.”

— Operations Manager at Sunset Spice Restaurant